FAQ's

General

What is FurnishView’s Privacy Policy?

Review Our Privacy Policy

Are there FurnishView Stores outside of the U.S.?

No, we don’t have any furniture stores outside of the U.S. 

Can orders be shipped internationally?

Not yet, currently we serve only residents of Chicago, Illinois and surrounding neighbourhoods. 

Do you offer replacement parts?

We don’t offer replacement parts as of now. But you can send in your product for warranty claim if it's still in warranty.Just contact the customer care and let us know what problem you are facing with your item number and invoice number.   

How do I touch up my furniture?

There are many easy to opt options available in the home improvement stores. Get yourself a touch-up marker or crayon for an easy to apply process with manufacturer’s instructions.  

I need assembly instructions for my furniture. Where can I get them?

The Furniture products come with an easy handout for furniture assembly in the carton, if the product you have purchased requires the assembly. 

Still if you don’t understand it, you can contact our customer care on the give phone number +1 312-625-6459 or you can simply visit our store at 7340 S Stony Island Ave, Chicago, IL 60649, United States 

Have you received a suspicious email about FurnishView?

If you have ever received a suspicious email in the name FurnishView, an authorized retailer of Ashley Furniture, just reach out to our customer care and report. 

We maintain the safety and confidentiality of our clients and make sure they don’t get into any trouble. 

FurnishView representatives will only contact you via official FurnishVIew email or the phone number which are mentioned below. 

+1 312-625-6459

info@furnishview.com 

Rerurns

What is your online return policy?

Review Our Online Return policy 

Pricing & Taxes

Why do online prices and promotions differ from those at my local FurnishView Store?

Promotions and advertised prices are only accessible online. Online pricing is not subject to in-store promotions and prices.

What if the price changes after I make a purchase?

Please let us know if an item you purchased from FurnishView.com in the last 15 days is currently available for less money. To request a price change, kindly contact us or give customer care a call at +1 312-625-6459. The price modification request will be examined and verified. The decision to match an online price ultimately rests with FurnishView.com.

The following limits apply:

  • The item must be similar, such as size, model, SKU, quantity, brand, name, and colour.
  • The item must have been acquired from us within 10 days of the date you requested the price adjustment.
  • The product you bought must be eligible for the deal.
  • We don't offer price changes for:
  • Bundle deals, rebates, mail-in incentives, and financing.
  • Prices that demand a minimum purchasing quantity
  • Clearance, close-out, liquidation, special hour, flash, and limited quantity items
  • Used, reconditioned, or damaged goods
  • Price errors
  • Prices after pickup discounts
  • Cyber Week, Black Friday, and any other holiday or special deals are not included.
How is sales tax charged?

Sales tax is applied to all goods purchases in accordance with the current Standard Shipping state and local tax rates. Taxes are often computed on the overall selling price of each item, which may include discounts as well as shipping and processing costs, depending on local and state legislation.

I'm a Tax Exempt Organization or Reseller, how do I make a purchase without paying sales tax?

We are currently unable to handle tax-exempt orders placed through internet sales. When you accept the terms and conditions of an online order, you agree to the price of the tangible personal property, shipping fees, and anticipated sales tax.

Payment

What forms of payment are accepted?

Visa®, MasterCard®, American Express®, and Discover® cards are all accepted. We can’t complete an order using two different credit cards, so only one credit card will be accepted per order.

When is my credit card charged for an online purchase?

Your credit card will be charged on the day the order ships if you choose standard shipping.

For home delivery transactions, your credit card will be charged on the day your order is delivered or the following working day.

Do you have financing plans?

No, currently we don't offer any financing plans.

Do you offer layaway?

We don't offer layaway on our product but you can still contact our customer care for further information. 

My order was canceled, but the charge is still showing on my credit card account. What happened?

The "Charges" that are showing up on your card account are pre-authorization holds. Your card company can be temporarily holding the funds. FurnishView has no influence over releasing the authorised money, including debit card funds, so please contact your credit card company to release any pending funds. 

Can I pay my bill online?

Yes, you can pay your bill online securely with confidence when proceeding to the checkout at the end. 

What is a pre-authorization charge?

A pre-authorization is a kind of pending bank hold that is used to verify the legitimacy of an account or authorise funding for a purchase you want to make.

What is the CVN or CVV Number?

It's a security number on the back of your. Primarily it consists of 3 digit numbers on VISA, Mastercard, and Discover. For American Express, it's the four digit number printed on the front of your card. 

Ratings & Reviews

What are Ashley's Rating and Review Guidelines?

FurnishView welcomes your feedback with open heart and ears. We have set a benchmark for your reviews as they are valuable for us. We also reserve the right to review your reviews for the mentioned below cases

  1. You can write reviews only about the product that you have purchased. 
  2. Tell us why you liked or disliked that product. 
  3. All reviews should meet our criteria of terms of use. 
  4. Your reviews should not harass, defame, or manipulate any living person or community. 
  5. 18+ use of language is strictly prohibited on our public forum. 

If you don't understand any of the stated points above, contact our customer support at  +1 312-625-6459

Shopping

Why do online prices and promotions differ from your FurnishView store?

Promotions and advertised prices are only accessible online. Online pricing is not subject to in-store promotions and prices.

Can I order by telephone?

Unfortunately, no. We are not taking telephone orders as of now. Stay tuned for more updates.

What forms of payment are accepted?

Visa®, MasterCard®, American Express®, and Discover® cards are all accepted. We can’t complete an order using two different credit cards, so only one credit card will be accepted per order.

What internet browser do I need to shop online?

You can access Furnishview.com from any online browser. For a better experience, use an updated version for the browser. We recommend updated versions of Google Chrome, Mozilla Firefox and Safari for smooth browsing.

Do you have financing plans?

No. At the moment, we don't offer any financing options at FurnishView. 

Do you offer layaway?

We don't offer layaway on our product but you can still contact our customer care for further information.

How do I know you've received my order?

You will receive a confirmation email from Furnishview when your order is confirmed. Or you can directly contact our customer care at +1 312-625-6459, if any correction is needed.

How do I check the status of my online order?

After your order is placed, it will be available for online status tracking in about 15 minutes. Go online, log into My Account, and select item History if you made a FurnishView account.  Online guest order monitoring is also possible.  Just contact our customer care representative at +1 312-625-645. 

Can I make changes or cancel my online order?

The moment your order is placed, our delivery process begins. We can change your order more quickly the sooner we get a request. For assistance, please contact Customer Care at +1 312-625-6459. They will find your order and figure out whether it can be cancelled or changed. For Return and exchange, you can also contact our customer care.Â